Warranty & Support for Klitv EV Charging Equipment

Coverage

Lifetime Warranty with 2-Year Free Coverage

Klitv provides lifetime product support on all EV charging equipment manufactured by Zhengzhou Klitv Equipment Co., Ltd. Every charger is backed by a 2-year free warranty from the date of delivery, covering manufacturing defects in materials and workmanship under normal use conditions.

Beyond the initial 2-year free warranty period, Klitv continues to provide lifetime technical support, spare parts availability, and repair services at cost. This commitment reflects our confidence in the build quality of our products and our dedication to keeping your charging infrastructure operational for the full service life of the equipment.

Warranty Summary

Lifetime Product Support

Technical support and spare parts available for the full service life of every Klitv charger

2-Year Free Warranty

Full coverage for manufacturing defects in materials and workmanship from the date of delivery

Global Coverage

Warranty and support apply to all Klitv products regardless of deployment location

Post-Warranty Cost Pricing

After the 2-year period, spare parts and repair services are provided at cost — no markup on support

Support Process

Three-Tier After-Sales Support System

Troubleshooting Manual & Spare Parts

For common operational issues, we provide a comprehensive troubleshooting manual covering fault codes, diagnostic procedures, and step-by-step repair instructions. Critical spare parts are kept in stock and available for immediate dispatch to your site.

• Illustrated fault diagnosis guide with photos
• Pre-stocked spare parts inventory for common components
• Express shipping available for urgent part replacements

Remote Video Guidance

When the troubleshooting manual isn't sufficient, our 800+ engineering team provides real-time video-guided support. Using WhatsApp, Zoom, or WeChat, a Klitv engineer walks your on-site technician through the diagnostic and repair process step by step.

• Live video diagnosis of charger status and error codes
• Step-by-step repair guidance from Klitv engineers
• Support available in English

On-Site Repair Service

For issues that cannot be resolved through remote guidance, Klitv provides on-site repair service. Our engineers travel to your location to diagnose, repair, and verify proper operation of your charging equipment.

• Available for all Klitv charger models and installations
• Travel and accommodation arranged by Klitv
• Post-repair verification testing included

What the Warranty Covers

Covered

• Manufacturing defects in materials and workmanship
• Power module and control board failures
• Touch screen, LED display, and HMI malfunctions
• Charging cable and connector defects
• Communication module and networking failures
• Cooling system (air-cooled and liquid-cooled) defects

Not Covered

• Damage from improper installation or unauthorized modification
• Damage from natural disasters, fire, flood, or lightning strike
• Consumable wear items beyond normal service life
• Damage from use with non-compliant vehicles or connectors
• Cosmetic damage that does not affect charging function

Warranty & Support Policy